Commercial Support
Every SonicJS feature is, and always will be, 100% MIT open source — no Growth tier, no Enterprise feature gate. Commercial support does not change that. It gives your team a paid support contract with a guaranteed response time and a named contact, so adopting SonicJS clears procurement, security, and vendor-risk review.
If you want to advocate for SonicJS but your company requires "vendor support" before approving a dependency — this is the page you forward to your manager or procurement team.
What you get
You are buying:
- A response-time SLA you can put in front of procurement.
- A private channel (email / Slack) instead of public issues.
- A named human who knows your deployment.
- Priority security triage and upgrade/architecture guidance.
- (Enterprise) license indemnification for legal/compliance sign-off.
You are not buying features. Every capability ships in the open-source core under MIT and always will. Support is additive, never a gate.
Tiers
| Community | Priority Support | Enterprise | |
|---|---|---|---|
| All features (MIT, forever) | ✅ | ✅ | ✅ |
| GitHub Issues / Discord | ✅ | ✅ | ✅ |
| Guaranteed response time | — | Next business day | Same business day |
| Private support channel | — | Email + Slack | |
| Named support contact | — | — | ✅ |
| Security-issue priority triage | — | ✅ | ✅ |
| Upgrade & architecture guidance | — | ✅ | ✅ |
| License indemnification | — | — | ✅ |
| Price | Free | $499/mo | From $2,500/mo |
Community — Free
All features, GitHub Issues, Community Discussions, Discord. Best-effort community response.
Priority Support — $499/mo (billed annually)
Everything in Community, plus guaranteed next-business-day response, private email channel, priority security triage, and upgrade/architecture guidance. Best for startups and teams running SonicJS in production that need a support paper trail.
Enterprise — from $2,500/mo
Everything in Priority, plus same-business-day response (1-business-hour Sev-1 target), email + Slack channel, a named support contact familiar with your deployment, and license indemnification / IP warranty. Optional onboarding, migration help, and security-questionnaire support (SOC2 / vendor forms).
Service Level Agreement
| Severity | Definition | Priority target | Enterprise target |
|---|---|---|---|
| Sev-1 | Production down / data loss | 4 business hours | 1 business hour |
| Sev-2 | Major feature broken, no workaround | 1 business day | 4 business hours |
| Sev-3 | Minor bug, workaround exists | 2 business days | 1 business day |
| Sev-4 | Question / guidance | Best effort | 2 business days |
- Support hours: 9:00 AM – 6:00 PM ET (UTC−5), Mon–Fri, excluding US public holidays.
- Response = a human engaging with your ticket, not resolution time.
- SLA applies to the latest minor release and one prior minor.
For procurement & security teams
- License: MIT. No copyleft obligations.
- Source availability: Full source public on GitHub — no vendor lock-in. A support lapse never removes access to the software.
- Indemnification: Available on the Enterprise tier.
- Data residency: SonicJS runs on your Cloudflare account — you own the data and infrastructure. The vendor holds no customer data.
- Business continuity: Because the software is MIT and self-hosted on your infrastructure, a lapse in support or vendor availability does not interrupt your running deployment.
Get started
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